Returns & Exchanges

We want you to love what you ordered. If something isn't right, we're here to help — please read our return and exchange terms below.

Return & exchange window

You can raise a return or exchange request within 48 hours of receiving your order. Requests made after 48 hours from delivery cannot be accepted. Items must be unused, in their original condition, and returned with all original packaging, tags, and labels intact.

How to raise a request

To start a return or exchange, contact us with your order number, the reason for the request, and clear images of the product and its label/packaging as received. Once we approve your request, pickup is arranged through our Shiprocket integration and the next steps are shared with you over email.

Refunds

How your refund is issued depends on how you paid:

  • Cash on Delivery (COD) orders: refunds are issued as store credit equal to the eligible order value, which can be used on any future order. COD refunds cannot be transferred to a bank account or any other payment method.
  • Prepaid orders (UPI / Debit Card / Credit Card / Net Banking / Wallets): refunds are credited back to your original source of payment, typically within 4–6 business days after we receive and inspect the returned item. Card payments are refunded to the same card, and UPI payments to the same UPI ID used at checkout.

Exchanges

Exchange requests must also be raised within 48 hours of delivery and are subject to stock availability. If your preferred item is unavailable, we'll process the request as a return per the refund terms above so you can place a fresh order.

Important notes

  • Shipping charges are non-refundable.
  • The refund amount is calculated after deducting any discounts or offers applied at the time of purchase.
  • Gift items and free products cannot be returned or exchanged.
  • Please do not share the pickup OTP with the delivery partner until the parcel has been handed over.

Damaged or wrong items

Please check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos so we can make it right.